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Our Product offerings

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Transform your enterprise with real-time data and intelligent automation using SAP S/4HANA.

S/4HANA
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Innovate and integrate with SAP Business Tech-nology Platform (BTP).

SAP BTP
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Optimize your supply chain with SAP Integrated Business Planning (IBP) solutions.

SAP IBP
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Improve procure-ment and collaboration with the cloud-based SAP Ariba network.

SAP Ariba
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Manage billing and revenue processes efficiently with SAP Billing and Revenue Innovation Mana-gement (BRIM).

SAP BRIM

Ensure data consistency and governance with SAP Master Data Governance (MDG).

SAP MDG
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Manage profit-ability and perfor-mance with SAP Profitability and Performance Mana-gement (PaPM).

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Increase logistics and supply chain visibility with SAP Logistics Business Network (LBN).

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Streamline ware-house operations with SAP Extended Warehouse Management (EWM).

SAP EWM

SAPVista - SAP Server SLA
(Service Level Agreement)

This Service Level Agreement (SLA) outlines the response and resolution times for various scenarios related to the provision of SAP Server Access by SAP Vista. The stipulated terms and conditions below are relevant to subscribers on a monthly, quarterly, half-yearly or yearly basis, encompassing all subscription plans.

Support Availability

Support is generally available during business hours 9.00 AM. To 9.00 P.M. (IST). However, please note that limited support will be provided during weekends, public holidays, and festivals.

Service Level Commitments

The following table details the response and resolution times for different scenarios:

Scenario

1 ) Server Unavailability due to Infrastructure Issue :
Response Time :
Within 2 hours
Resolution Time :
Within 24 hours
2) Network Connectivity Issues
Response Time :
Within 2 hours
Resolution Time :
Within 8 hours
3) Backup and Restore Requests :
Response Time :
Within 6 hours
Resolution Time :
Within 12 to 24 hours
4) Performance Degradation :
Response Time :
Within 3 hours
Resolution Time :
Within 16 hours
5 ) Authorization Issues :
Response Time :
Within 6 hours
Resolution Time :
Within 24 hours

*Limited Support during Weekends, Public Holidays, and Festivals

During weekends, public holidays, and festivals, there will be limited support available. Response and resolution times may be extended during these periods.

Contact Information

For support inquiries, please contact: Support@SAPVISTA.Com

Changes to SLA

SAPVISTA-An Altzen Company reserves the right to modify this SLA at its discretion. Subscribers will be notified of any significant changes in advance.

Where to Find More Information

For more details on our services, please refer to our full
Terms & Conditions: (https://www.sapvista.com/terms-and-conditions) and
Pricing: (https://www.sapvista.com/sap-server-pricing) pages.

SAPVISTA-An Altzen Company appreciates your understanding and cooperation. If you have any questions or concerns, please reach out to our support team.

Thank you for choosing SAPVISTA-An Altzen Company.

Last updated : 09-Oct-2023.

1800-120-6654 (IND)
contact@sapvista.com
+91 - 9154999405
Altzen Group :
Altzen Technologies
Vizaaz
NexXerver
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Altzen Group :
Altzen Technologies
Vizaaz
NexXerver
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