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SAP Sales and Service Cloud
‍(Formerly known as SAP C4C)

SAP Sales Cloud (SAP Cloud for Customer)

SAP Sales Cloud equips your sales force with intelligent tools for guidance and best practices, omnichannel digital selling, and actionable analytics. Its scalable automation streamlines tasks, while features for retail and field sales optimize execution, planning, and visit management. Emerging from SAP Customer Experience Cloud (C4C), which included sales, service, marketing, and social media engagement, SAP Sales Cloud builds on core functionalities from its on-premise predecessors like CRM and SAP Hybris, offering superior scalability, easier deployment, and continuous updates.

SAP Service Cloud

SAP Service Cloud is a game-changer for customer service management. It fosters strong connections at every touchpoint along the customer journey. This means you can leverage intelligent features to streamline your operations. AI helps by automatically resolving issues faster, recommending solutions, and automating tasks. Powerful workflows ensure accurate and speedy resolution of tickets. Plus, the solution is adaptable, allowing business users to tailor it to meet evolving customer needs through low-code/no-code development tools.

SAP Sales Cloud Key Features & Use Cases

  • Intelligent Sales: SAP Sales Cloud's Intelligent Sales equips your team to navigate complex sales with guided selling, AI-powered forecasting, real-time pipeline management, and deal analysis. It helps identify bottlenecks and optimize resources, empowering sales reps to close deals faster and improve pipeline health.
  • Digital Selling: Transform customer engagement with SAP Sales Cloud's Digital Selling features. Omnichannel tools enable reps to connect through preferred channels, accelerate deal velocity, and prioritize leads. Optimized user experience supports note-taking, meeting scheduling, and collaboration, while dynamic sales journeys personalize customer interactions, enhancing relationships and deal closure.
  • Sales Analytics: Optimize sales with SAP Sales Cloud's Actionable Sales Analytics. Track digital campaign effectiveness, gain a 360-degree performance view, and utilize interactive dashboards for key metrics and forecasts. These insights help tailor approaches, drive data-backed decisions, and improve individual and team performance.
  • Sales Automation: Boost productivity with SAP Sales Cloud's Sales Automation. Automate repetitive tasks using customer insights, ensuring smooth lead transitions from marketing. Scalable selling enhances global team productivity with automated workflows for leads, opportunities, and quotes. Integration with systems streamlines processes, allowing reps to focus on high-impact engagements.
  • Retail Execution and Field Sales: Enhance retail execution and field sales with SAP Sales Cloud. Unified visit planning ensures consistent support, while dynamic task surveys guide activities for optimal product placement and promotions. This proactive approach, dubbed "Perfect Store Progression," drives data-driven decisions for better visibility, promotions, and customer experience, maximizing in-store success.
Get Started
Our Pricing Plans >>

SAP Service Cloud Key Features & Use Cases

  • Intelligent Service: Integrate AI to boost agent productivity with automated summaries and recommendations, enhance efficiency with automatic categorization and sentiment analysis, and improve customer satisfaction by resolving cases faster and proactively addressing issues with IoT notifications.
  • Customer Service Agility: Stay agile with an API-first, microservices-based platform that offers scalability and flexibility. Use low-code/no-code tools to customize service processes quickly and composable apps to create unique customer experiences by integrating additional functionalities.
  • Connected Enterprise: Break down information silos for seamless collaboration across departments, enabling faster issue resolution. Service reps access real-time data from all business areas, ensuring a smooth and efficient customer journey that fulfills your brand promise.
  • Omnichannel Service: Deliver exceptional service across all channels with SAP Service Cloud. Achieve seamless channel orchestration, offer AI-supported self-service options, equip agents with a comprehensive customer view, and automate customer identification and routing for faster service.
  • Agent Experience: Maximize customer satisfaction by equipping agents with a unified workspace that provides contextual knowledge, a complete customer view, and access to knowledge bases and connected processes. Integration with Microsoft Teams allows for instant expert consultations, improving first-contact resolution rates.
  • Case Designer and Case Management: Empower agents with tools for efficient issue resolution and strong customer relationships. Design specific workflows using the case designer, leverage cross-departmental expertise, and provide guided workflows for accurate resolutions. Adapt workflows on the fly to meet changing service needs.  
Get Started
Our Pricing Plans >>

SAP Sales Cloud

(SAP Cloud for Customer)

SAP Sales Cloud equips your sales force with intelligent tools for guidance and best practices, omnichannel digital selling, and actionable analytics. Its scalable automation streamlines tasks, while features for retail and field sales optimize execution, planning, and visit management. Emerging from SAP Customer Experience Cloud (C4C), which included sales, service, marketing, and social media engagement, SAP Sales Cloud builds on core functionalities from its on-premise predecessors like CRM and SAP Hybris, offering superior scalability, easier deployment, and continuous updates.

SAP Service Cloud

SAP Service Cloud is a game-changer for customer service management. It fosters strong connections at every touchpoint along the customer journey. This means you can leverage intelligent features to streamline your operations. AI helps by automatically resolving issues faster, recommending solutions, and automating tasks. Powerful workflows ensure accurate and speedy resolution of tickets. Plus, the solution is adaptable, allowing business users to tailor it to meet evolving customer needs through low-code/no-code development tools.

Service and Sales Cloud Key Offerings

SAP Sales and Service Cloud is SAP's state-of-the-art Cloud Solution that offers comprehensive Sales Force Automation and Service functionalities.

Demonstrate state of the art technology on both web browser and mobile device with ease Technical Prerequisites (to be acquired separately).

Add your own data and synchronize them with ERP/CRM – no need to double enter data.

Be productive on the road with both desktop & mobile device-based access (iPad & iPhone).

Use several personalization and enhanced user experience features like: Universal search, Favourites, Tags and the Shelf.

Leverage the same UI to login as multiple roles (Sales & Service Reps) to highlight the flexibility & usability of the solution.

Deliver a consistent experience at every interaction and across all channels (i.e. e-mail, web, chat and phone).

VPN free – connect using any Wi-Fi connection.

Preconfigured tenants are available (No sample data).

Demonstrate C4C sales and service functions in a standalone fashion.

Global coverage supported by multiple data centre availability.

Standalone tenant, not scoped for integration.

Pricing Plan

Monthly One User License

Business Monthly

Premium Monthly

Enterprise

One Easy-to-Manage Fee for Comprehensive Access.

₹8,200.00

$50

$100

Custom Quote

/Month per User
BUY NOW
Basic Annual
Business Monthly
Premium Monthly
Enterprise
50,000 Unique Visits
100,000 Unique Visits
Custom Visitor Limite
Full suite of Sales Force Automation and Service functionalities.
Seamless integration with ERP/CRM systems.
Desktop and mobile access for on-the-go productivity.
Advanced personalization and usability features.
Flexible multi-role login for Sales & Service Reps.
Preconfigured standalone tenant with global data center support.

Monthly One User License

Business Monthly

Premium Monthly

Enterprise

One Easy-to-Manage Fee for Comprehensive Access.

$125.00

$50

$100

Custom Quote

/Month per User
BUY NOW
Basic Annual
Business Monthly
Premium Monthly
Enterprise
100,000 Unique Visits
Custom Visitor Limite
Full suite of Sales Force Automation and Service functionalities.
Seamless integration with ERP/CRM systems.
Desktop and mobile access for on-the-go productivity.
Advanced personalization and usability features.
Flexible multi-role login for Sales & Service Reps.
Preconfigured standalone tenant with global data center support.

Monthly One User License

Business Monthly

Premium Monthly

Enterprise

One Easy-to-Manage Fee for Comprehensive Access.

€125.00

$50

$100

Custom Quote

/Month per User
BUY NOW
Basic Annual
Business Monthly
Premium Monthly
Enterprise
50,000 Unique Visits
100,000 Unique Visits
Custom Visitor Limite
Full suite of Sales Force Automation and Service functionalities.
Seamless integration with ERP/CRM systems.
Desktop and mobile access for on-the-go productivity.
Advanced personalization and usability features.
Flexible multi-role login for Sales & Service Reps.
Preconfigured standalone tenant with global data center support.
1800-120-6654 (IND)
contact@sapvista.com
+91 - 9154999405
Altzen Group :
Altzen Technologies
Vizaaz
NexXerver
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Altzen Group :
Altzen Technologies
Vizaaz
NexXerver
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